Privacy notice

Who is responsible for your information

Joshua Mark Wilson, trading as Ridgeline Operations, is the data controller for personal information collected through this website and direct business enquiries. You can contact Joshua at josh@ridgelineoperations.co.uk.

Information we may collect

If you contact Ridgeline, we may receive your name, business name, email address, telephone number and the information you choose to share about your enquiry. Basic technical information may also be processed by the website host to deliver and secure the website.

Ridgeline Operations Hub

If your business uses the Ridgeline Operations Hub, it may hold the authorised user's email address and display name, the business name, vehicle registrations, vehicle and driver details, MOT, tax, insurance and service dates, job and customer billing details, invoice line items, approved VAT rates, payment terms, completion evidence, invoice PDFs, delivery attempts, operational notes, reminder settings, the agreed service priority and scope, weekly progress updates, missing information, owner decisions, next actions and a record of changes made in the Hub. Please avoid entering personal information that is not needed for the agreed service.

How information is used

• To reply to enquiries and arrange conversations
• To understand whether Ridgeline is a suitable service for your business
• To prepare, agree and deliver requested services
• To provide secure access to the Ridgeline Operations Hub
• To maintain agreed job, invoice, evidence, fleet, reminder and activity records
• To keep appropriate business, security and legal records

Depending on the situation, the lawful basis will normally be taking steps at your request before a contract, performing a contract, or Ridgeline's legitimate interest in responding to genuine business enquiries and running the service securely.

Operations Hub access and security

The Operations Hub uses a specialist authentication provider to verify identity by email. A one-time code is sent to the email address entered at sign-in. Ridgeline receives the verified email address and may receive a display name, but does not receive or store a user password.

Client access is controlled by email. Only an email address added by Ridgeline to a specific business account can open that customer dashboard. Authorisation is checked on the server for every saved change, and one customer account cannot access another customer's operational records. People who are not assigned to a client can reach the sign-in page but cannot enter a client workspace.

Sharing and international processing

Information is shared only with service providers needed to run the website and business, or where disclosure is required by law. Some providers may process information outside the UK or EEA; where this happens, appropriate legal safeguards will be used.

Retention and your rights

Information is kept only for as long as it is reasonably needed for the purpose collected, including legal, accounting and dispute requirements. Unless a different period is agreed, access to a client's Operations Hub workspace will be removed when the service ends and operational records will normally be deleted or anonymised within 90 days, except where they must be kept for a legal or dispute-related reason. Ridgeline can also use the master dashboard to revoke access and permanently delete all of a client's operational records immediately when the service is marked as finished. Depending on where you are based, you may have rights to access, correct, delete, restrict or object to processing, and to request a portable copy of certain information.

To exercise a right, email Josh using the address above. You may also complain to the UK Information Commissioner's Office or your local data-protection authority.